Please inspect your order as soon as it arrives and contact us if your shipment is damaged. Filters that are unopened can be returned for a refund. Call 888-616-FILTER  ( 9-5 Central M-F ) or email ( us, if you have any questions or problems.


Items may be returned within 30 days of shipment for a refund, less shipping and handling.  Items must be returned in new unopened re-sellable condition. You can ship the items back via your preferred method.  To ensure protection against loss or damage, along with the ability to track the package, we recommend using a parcel service such a UPS ground or FedEx ground.

Please package your items carefully. We cannot give refunds on items that are damaged in transit back to our warehouses.  We will hold the items for inspection by your carrier, so you can make a proper insurance claim.
Once items are received and inspected, a refund will be issued to the same card originally used for the order. Returns are normally processed within 5 business days after we receive the items back.
Note: Outbound shipping costs on items that originally received free shipping will be charged at the time of the return.  In some cases, your return shipping charges for an order may be higher than the shipping charges incurred by us to ship an order, since we receive volume shipping discounts.


We do not offer exchanges.  Please make a new order for the correct items you need and return the items per the instructions above.

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